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  Public Ticket #2555867
UGLY UI ERROR WHILE RESIZING
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  •  1
    domenicorosito started the conversation

    Hello, I just downloaded you item and there is an UGLY UI error on the circles while resizing the window on the index3.html template!! I just made a video for you. I touched anything, just opened the project and tried and I just found this terrible bug! Besides, while resizing you also have that strange vertical bar glitch as you can see......

    Can you please FIX this immediately? I need the site urgently and I paid for a bugged product......otherwise...can you tell me how can I fix this temporarily before your next update on envato?

    Or please refund me immediatly because this is a bug which makes this product non-releaseable on any website.....

    DR

    Attached files:  Untitled 1.mp4

  •  31
    Rahul replied

    Hello

    As we have checked there are not any problem on indext3 with responsiveness. 

    You can check with refresh if some problem is coming due to your browser version.

    http://prntscr.com/ur4dvc

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    Second , upload your files on server and send us link so we could check that also.  

    There are not any issue in demo also.


    Thanks

    DexignZone



  •  1
    domenicorosito replied

    Hello Raul, what browser version are you using?
    Probably you developed on a very old system....as I can see from the screenshots, you still are on Windows 7....

    I've everything updated, OS and browsers.

    However....did you try to resize the windows like I did in the video? When you start with any size all is ok, the problem is when you start with a size and then you resize to another size.


    Nb. I'll upload the site somewhere se you can check also the online version.

    But I need a solution Urgently, I didn't expect this error when I bought the item

  •  31
    Rahul replied

    Hello domenicorosito,

    That is not right method of testing responsive in your video.  

    We are using jQuery timer that set on ready function not on resize function.  you can check it on any size by refreshing so jQuery functions of timer could reset again accordingly. Hope you will understand. 

    This is not an error as you are saying ... if you are a developer you can understand and demo is also working in same manner. 

    We can check on latest browsers also but again , if you want to check responsive design you can check it on any mobile device , let page land on mobile .. everything will run properly. 

    If you want to set everything on resize event you can call functions on resize event according to your requirements. 


    Thanks

    Rahul S

    DexignZone


  •  1
    domenicorosito replied

    Hello Rahul,

    so you are telling me that if a user resizes a window he should expect to have that UI disaster on the page?

    This IS an error, the product cannot be sent in production in this current conditions...


    I uploaded the project here without touching anything, so you can test:

    https://street07.firebaseapp.com/index-3.html

    As you can notice, if you make my test here (https://frost.dexignzone.com/xhtml/index-3.html) , it works! So why you use a preview that is different compared to the REAL project you give to users?

    Can you please give me exactly the version of the project which you have on your preview website?


    DR

  •  117
    Khelesh replied

    Hello domenicorosito

    Our team has updated latest package on Themeforest, it will reflect there after some time.

    Please download the latest updated package from Themeforest, it may be some issue there.

    Thanks

    Khelesh M

    DexignZone Team

  •  117
    Khelesh replied

    Hello domenicorosito,

    I hope, Your problem must be solved.

    Please update me.

    Thanks

  •  1
    domenicorosito replied

    Hello Khelesh and Rahul,

    this project is still absolutely unusable.

    Now when I resize the page, the countdown timer starts to run seconds with the speed of milliseconds.....

    the website goes mad for JUST A SIMPLE RESIZE. What the hell??


    Also, if I use more than 5 images for the background slider, when I refresh the page, the background slider goes mad too....and starts making glitches.


    ALSO, if I set a countdown end date different from the default one, the countdown date doesn't change. 

    ALSO, you documentation refers to a very old version of this project, so almost anything about that documentation is still true.


    This website is unusable and unpublishable....it's a site not ready for a production release. And that's not what a customer should expect from a template. So please refund my purchase immediately, thanks.


    DR