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  Public Ticket #2498484
500 internal error
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Comments

  • krishnakumar_ka started the conversation

    Hi,

    I am one of the first 10 customers who bought the theme. I had to change my hosting from Fastcomet to Bluehost. And thought I will reinstall the theme. First time it was easy for me to install the theme but now it is showing the error: "internal server issues" as shown in the attached image. Please let me how to resolve this. Following are the uploading limit Bluehost provide to the shared hosting clients:

    PHP Version:7.3.20Memory Limit:Currently: 512 (Mb)Max. Execution Time:Currently: 300 (s)Max. Post Size:Currently: 260 (Mb)

    Looking forward for the reply.

  •  117
    Khelesh replied

    Hello Krishna

    Thanks to be our customer.

    Please share us your WP login URL, credentials and Cpanel/FTP details to diagnose the issue.

    Our team will resolve your problem soon.

    Thanks

    Khelesh M

    DexignZone Team

  •   krishnakumar_ka replied privately
  • krishnakumar_ka replied

    Hi Khelesh,

    Any update on this? I have backup from the other host. So if you are also facing issue I can upload the backup. Please do let me know.

    Regards,

    KK

  •  117
    Khelesh replied

    Hello Krishna

    I will update you within 2 hour.

    Thanks


  •  117
    Khelesh replied

    Hello Krishna

    Now check your website and update me. Developer has update demo data on website.

    Second problem multiple options menus, it's happening because of redux new update. 

    Developer will resolve this problem soon.

    Thanks

    Khelesh M

    DexignZone Team

  • krishnakumar_ka replied

    Hi,

    I was trying to import "PERSONAL BLOG 2" as mentioned previously (screenshot attached). Could you please ask your Developer to import that demo?

    And I wanted to know that your team also faced 'Internal server" issue while uploading the demo.

    Thanks & Regards,

    KK

    Attached files:  Screenshot 2020-08-12 22.02.00.png

  •   krishnakumar_ka replied privately
  •  117
    Khelesh replied

    Hello Krishna

    Personal Blog 2  demo is only based on theme settings, you can made it own side.

    Developer has created pesonal blog 2 demo front page on your website.

    check: https://timesguru.com/?page_id=2588

    You can change color skin in Theme Options but currently it's not working because of redux latest update.

    I'll update you when developer'll resolve this problem.

    Thanks

    Khelesh M

    DexignZone Team


  •  117
    Khelesh replied

    Hello Krishna

    Please share your FTP details to resolve redux options problem.

    Thanks

  •   krishnakumar_ka replied privately
  •  117
    Khelesh replied

    Hello Krishna

    Developer will resolve it, share your FTP credentials to check it.

    Thanks

  •   krishnakumar_ka replied privately
  • krishnakumar_ka replied

    Hi Khelesh,

    Please check my previous message in this ticket.

  •  117
    Khelesh replied

    Hello krishnakumar

    Now, please check your website.

    Thanks

  • krishnakumar_ka replied

    Hi,

    Thank you. Two queries:

    1. When I am changing the header to "Style without author banner" it's not changing. 

    2. Please let me know where is the toggle button for changing the colour of theme from 'gray style' to 'colour' and vice versa. 

    Thank you.

  •  117
    Khelesh replied

    Hello,

    You can change Theme color from theme options.

    check: https://prnt.sc/uzsmjo

    Thanks